Terms and Conditions topone –
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By accessing, browsing, or using the topone platform on any device — whether a laptop, smartphone, or tablet — you confirm that you have fully read and understood these Terms and Conditions. This acceptance takes effect from the moment you first use our platform, even before the account registration process is complete.

Topone reserves the right to change, add to, or amend any part of this document at any time without prior notice. It is your responsibility to review this document periodically. Continued use of the platform following any amendment constitutes acceptance of the latest version of these terms.

Topone services are exclusively available to individuals who have reached the age of 18 or above at the time of registration. This is an absolute requirement that cannot be waived or overridden under any circumstances. topone enforces age verification as part of its strict KYC (Know Your Customer) procedure.

In addition to the age requirement, players must also meet the following eligibility criteria to register and use the platform:

• Aged 18 or above and have full legal capacity to enter into a binding agreement
• Not listed on any self-exclusion or prohibition list of any relevant regulatory body
• Registering as an individual — corporate or group accounts are not permitted
• Only one account is permitted per individual, IP address, residential address, or device
• Has never had an account banned or suspended by topone previously due to misconduct

Topone reserves the right to reject registration or close the account of any player found not to meet the above requirements without providing any further explanation.

During the registration process, you are required to provide accurate, complete, and up-to-date information. Any false or misleading information provided at registration may result in your account being immediately suspended or terminated, and any account balance may be forfeited if identity fraud is proven.

You are fully responsible for all activity that occurs under your account. It is important that you:

• Ensuring your password is strong and unique — not used for any other account
• Not sharing login credentials with anyone, including family members
• Enabling two-factor authentication (2FA) available in your account settings
• Report to topone support immediately if you suspect unauthorised access
• Log out of your account when using a shared device

Topone supports a wide range of payment methods popular in Malaysia, including FPX, bank transfer, eWallet (Touch 'n Go, GrabPay, Boost), and cryptocurrency. All financial transactions are processed through a payment gateway that complies with PCI DSS standards to ensure the security of your financial data.

The deposit and withdrawal policies you need to understand are as follows:

• Minimum and maximum deposit amounts vary by payment method — check your account dashboard for current limits
• Successful deposits are typically credited to your account within minutes
• Withdrawals are processed within 24 to 72 working hours subject to completed KYC verification
• Withdrawal methods must match the original deposit method unless otherwise approved by the finance team under specific circumstances
• topone does not charge processing fees for deposits; withdrawal fees may apply depending on the method selected
• Any suspicious withdrawal activity may be temporarily held pending further investigation to protect all parties

Topone offers a wide range of bonuses and promotions to both new and existing players. Each bonus is subject to specific terms and conditions set for that promotion. It is important that you read and understand the wagering requirements before accepting any bonus.

The general principles that apply to all bonuses and promotions on the topone platform are:

• Only one welcome bonus is permitted per new player, account, or household
• Bonuses must be used within the stated validity period; expired bonuses cannot be restored
• Wagering requirements must be fully met before any bonus funds can be converted into withdrawable cash
• Games that contribute toward wagering requirements are clearly stated in the relevant promotion terms
• topone reserves the right to cancel any bonus suspected of being obtained through misconduct, promotion abuse, or the use of multiple accounts
• The cashable amount from a bonus may be subject to a maximum cap stated in the promotion terms

Topone reserves the right to modify, suspend, or terminate any promotion at any time. The final decision regarding eligibility and the resolution of any bonus disputes rests entirely at the discretion of topone management.

All games available on the topone platform operate on an RNG (Random Number Generator) that has been independently audited by internationally accredited certification bodies. The RTP (Return to Player) value of each game is accurate and sourced directly from the original software provider. No manipulation of game outcomes by any party is permitted.

To maintain a fair and safe gaming environment for all users, the following actions are strictly prohibited:

• Use of any automated software, bots, scripts, or third-party tools to play on your behalf
• Exploiting bugs, technical vulnerabilities, or system weaknesses on the platform for unauthorised gain
• Attempts to hack, breach, or disrupt the technical infrastructure of the platform
• Manipulation or cheating in Live Casino games involving real dealers
• Colluding with other players to gain an unfair advantage in table games

Any violation of game integrity rules will result in immediate account suspension, forfeiture of related wins, and possible legal action depending on the severity of the violation.

Topone cares about the well-being of our players. We believe online gaming should be an enjoyable form of entertainment and should never be a source of financial stress or personal problems. As such, we provide a range of responsible gaming tools you can use to manage your playing experience.

• Daily, weekly, and monthly deposit limits — set them yourself through your account settings
• Loss limits — cap the maximum amount you can lose within a time period you define
• Session time limits — receive automatic reminders when you have played beyond your set duration
• Temporary self-exclusion — suspend your account for 24 hours, 7 days, or 30 days as needed
• Long-term self-exclusion – permanently close your account for players who need help overcoming problem gambling habits

You may close your topone account at any time by contacting our customer support team via live chat or email. Prior to closure, all eligible funds will be returned to you once any outstanding wagering requirements have been settled.

Topone reserves the right to suspend or terminate the account of any player for the following reasons:

• Confirmation that the player is under 18 years of age at the time of registration
• Inaccurate registration information or falsified identity verification documents
• Violation of any rules stated in this Terms and Conditions document
• Fraudulent activity, money laundering, or colluding with third parties to defraud the platform
• Abusive, threatening, or inappropriate conduct toward any member of the topone team
• Instructions from relevant regulatory bodies or legal authorities

In cases of account closure due to fraud or serious violations, topone reserves the right to withhold any account balance pending investigation and applicable legal procedures.

The topone platform is provided on an "as-is" basis. While we strive to ensure the platform operates smoothly and without interruption at all times, we cannot guarantee that the service will always be free from technical errors, outages, or unexpected downtime.

• topone is not liable for any losses arising from technical failures beyond our control, including internet disruptions, hardware failures, or natural disasters
• In the event of a technical disruption during an active game session, affected bets will be settled based on our server records, which are considered final
• topone is not liable for any losses arising from the use of your account by an unauthorised third party if such access occurred due to your own negligence
• topone's maximum total liability to any player in any situation is limited to the actual balance in that player's account at the time of the incident

Topone reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Amendments take effect immediately upon being posted on this page. We encourage you to review this page periodically to ensure you are always aware of the latest applicable version.

For any dispute arising from the use of the topone platform, the following process will be followed:

• Players are required to submit complaints in writing to the topone support team within 30 days of the date of the incident
• topone will investigate and respond within 14 working days from the date the complaint is received
• If a resolution is not reached, the dispute will be referred to a mutually agreed independent arbitration body
• All disputes that cannot be resolved through negotiation will be subject to the jurisdiction of the applicable law